Thursday, June 28, 2012

6 Characteristics of Total Quality Management

TQM is a new method of quality management involving many levels and processes of different functions, but requiring an integrated cooperation. Characteristics of TQM can be listed as follows:

1. Target:

Cross Cultural

In TQM, the most important target to achieve is Quality; Quality policy must be set toward customer. Meeting customer's needs mean satisfying every customer requirement but not trying to reach some quality standards set before. Never stop innovating - never stop perfecting the quality is one of the most important principles of TQM.

6 Characteristics of Total Quality Management

2. Scope:

To ensure the quality of service and product, TQM system requires the extending of production process to suppliers and sub-contractors. Normally, the trading of material in production may account for 70% of final product cost (depend on types of product). Therefore, to ensure the quality of the input material, it is necessary to set up specific standards for each type of material to control its quality. It is also necessary to change the method of placing order to make it suitable with the production process.

3. Form:

In stead of controlling the quality of the finished product (after production), TQM sets up plans and programs to supervise and prevent problems right before the production process. Statistical tools are used to supervise, quantitatively analyze the results as well as factors affecting the quality, consider the reasons and take appropriate prevention methods.

4. Basis of TQM system:

The basis of TQM practice in the company is Human. Talking about quality, people usually think about the product quality. But it is the quality of employees that is the main concern of TQM. Of the three factors of Business, which are hard factor (machines, equipments, money...), Soft factor (methods, secrets, information...) and Human factor, Human is of the first concern to TQM.

The basic principle for implementation of TQM is that the qualification of employees is developed fully and integratedly through training, delegation and assignment.

5. Organization:

TQM system is cross organized and functioned in order to manage, integratedly corporate with different activities of the system and facilitate group working. The implementation of TQM requires the participation of high and middle level managers. A proper organization will help duties to be assigned clearly. Thus, TQM needs new management model, with different characteristics from the previous model.

6. Management skills and tools:

Methods to implement must be based on the principle "do correctly at the very beginning", in researching and designing to minimize economic cost. Strictly apply DEMMING circle (PDCA) to make foundation for the continuous quality improvement.

6 Characteristics of Total Quality Management

I am a author of quality assurance management articles at http://qualitymanagement.hrvinet.com. You can find all templates, form, procedures of quality management, ISO...at: ISO 9001 procedures.

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Monday, June 25, 2012

Definition of Corporate Culture

Are you looking for a clear definition of corporate culture? You have come to the right place!

I have developed a definition of corporate culture after nearly 20 years of working with organizations and viewing them from the perspective of a cultural anthropologist as well as a strategy consultant with an MBA in finance.

Cross Cultural

The easiest way to think of corporate culture is that it is an energy field that determines how people think, act, and view the world around them. I often compare culture to electricity. Culture is powerful and invisible and its effects are far reaching. Culture is an energy force that becomes woven through the thinking, behavior, and identity of those within the group.

Definition of Corporate Culture

Corporate culture is created naturally and automatically. Every time people come together with a shared purpose, culture is created. This group of people could be a family, neighborhood, project team, or company. Culture is automatically created out of the combined thoughts, energies, and attitudes of the people in the group.

I have worked with entrepreneurs and venture capitalists involved in the start-up of technology companies. They want to work on the corporate culture once the company is profitable or "in the black". It is much more difficult to change the corporate culture once it has emerged than to proactively create the corporate culture they want from the start.

The corporate culture energy field determines a company's dress code, work environment, work hours, rules for getting ahead and getting promoted, how the business world is viewed, what is valued, who is valued, and much more.

Every company or organizations has numerous corporate cultures. For example, the marketing department and the engineering department may have very different corporate cultures which are both influenced by the overall organizational corporate culture. Many times these two sub-cultures clash.

Culture shows up in both visible and invisible ways. Some expressions of corporate culture are easy to observe. You can see the dress code, work environment, perks, and titles in a company. This is the surface layer of culture. These are only some of the visible manifestations of a culture.

Surface Layer of Corporate Culture: Visible Expressions

·Dress Code

· Work Environment

· Benefits

· Perks

· Conversations

· Work/Life Balance

· Titles & Job Descriptions

· Organizational Structure

· Relationships

The far more powerful aspects of corporate culture are invisible. The cultural core is composed of the beliefs, values, standards, paradigms, worldviews, moods, internal conversations, and private conversations of the people that are part of the group. This is the foundation for all actions and decisions within a team, department, or organization.

Core Layer of Corporate Culture: Invisible Manifestations

· Values

· Private Conversations (with self or confidants)

· Invisible Rules

· Attitudes

· Beliefs

· Worldviews

· Moods and Emotions

· Unconscious Interpretations

· Standards

· Paradigms

· Assumptions

Business leaders often assume that their company's vision, values, and strategic priorities are synonymous with their company's culture. Unfortunately, too often, the vision, values, and strategic priorities may only be words hanging on a plaque on the wall.

Corporate culture is actually the container for the vision, mission and values. It is not synonymous with them. In a thriving profitable company, employees will embody the values, vision, and strategic priorities of their company.

What creates this embodiment (or lack of embodiment) is the corporate culture energy field that permeates the employees' psyches, bodies, conversations, and actions.
Companies need a good definition of corporate culture before they can begin to understand how to change the corporate culture.

Definition of Corporate Culture

Find out how to shift your corporate culture to increase profits and retain employees. Visit http://www.culturebuilders.com for free articles and white papers on corporate culture.

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Friday, June 22, 2012

Women in Balance

Let's face it - June Cleaver's days are long gone. The cinched waist dress, dinner-on-the-table wifely duty routine has all but disappeared. As women, we have new and greater expectations placed on us by society and by our own internal longing to be more and do more.

As women's roles have evolved over the past years, significant changes have occurred both at work and at home. Never before have so many women been so influential in defining the way we do business. Our glass ceilings are gradually being raised as the gender gap decreases; with that, the hopes and dreams of every woman in America rises to new levels.

Cross Cultural

We are expected to work, to raise children, to maintain marriages, and to juggle the household tasks. Women no longer choose between career and family; we have proven we can have both. As women, our nurturing instinct coincides with our desire to make a difference in the world other than through our child-rearing and home-making abilities. We want it all. Women have become experts at what has commonly been referred to as "multi-tasking." We actually brag about our knack for it. The situation becomes the boss, and we do what we must to balance it all.

Women in Balance

We hear so much about work and life balance. As a business coach, the topic of balance is frequently discussed. We must be committed to BE where we ARE. There is really no constructive purpose for defining work in one way and life in another. If we are authentic in our relationships, and present for the moments that add up to become our legacy, we live fuller, more productive lives. The important people in our lives are watching and learning from our actions both at work and at home.

Our culture defines life and work as competing priorities. This is our story. Perhaps we can let that story go, and consider that our life is whole, with each moment holding the same potential for leading fully enriched lives regardless where we are. Imagine a life where our work compliments home, and our home compliments work. We are one person, showing up powerfully wherever we may be.

Creating balance in our life involves learning to prioritize. It is a critical component in order to keep all the balls in the air; focusing on action that drives something bigger than simply crossing things off of a to-do list. Become comfortable with saying no to requests that don't serve you or the greater good; this helps to filter out the tasks that prevent you from being your best self.

Above all, temper your expectations. Know that you are just right, just as you are, and learn to accept what is so. Timing is always perfect, every time. So...your home is not as clean as you'd like it to be, and you haven't greeted your children home from school with warm cookies lately. Do they know your love for them is unconditional? Do you think they care if you dusted their book shelves or disinfected their toys? I don't think so.

At work, does your presence make a difference? Are you doing work that supports who you are as a person? Maybe you didn't get through your wish-list of tasks. By being committed to getting priority work accomplished, and letting go of the rest, you set the example and become a valuable role model - in everything you do.

Recognize what you have accomplished instead of focusing on what you didn't. Implement strategies that work for you - at home as well as at work. You might just find that the strategy works in both places.

Balance Strategies:

· Commit to a life balanced in mind, body, and spirit; giving intentional thought to your unique needs.

· Consider who you are and how you want to be remembered, and know that every action counts.

· Know that work and home combine to become your life. Only you know the right mix for you.

· Become great at gaining extreme focus, giving due diligence to the task at hand.

· Prioritize, and reprioritize when the situation calls for it, while aligning with your life purpose.

Women in Balance

Charrise McCrorey, Organizational Strategist and Owner/Certified Business Coach Full Out & Fearless, The Fearless Leader

Fear is the thief of dreams! "Always do what you are afraid to do." Ralph Waldo Emerson

Everyone has their own stuff to deal with - the only thing that separates you from them is a simple decision to change your mind. Are you ready for change? Let's talk http://www.fulloutandfearless.com

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Tuesday, June 19, 2012

What is Organizational Innovation?

Defining Innovation

Organizational innovation refers to new ways work can be organized, and accomplished within an organization to encourage and promote competitive advantage. It encompasses how organizations, and individuals specifically, manage work processes in such areas as customer relationships, employee performance and retention, and knowledge management.

Cross Cultural

At the core of organizational innovation is the need to improve or change a product, process or service. All innovation revolves around change - but not all change is innovative. Organizational innovation encourages individuals to think independently and creatively in applying personal knowledge to organizational challenges. Therefore, organizational innovation requires a culture of innovation that supports new ideas, processes and generally new ways of "doing business".

What is Organizational Innovation?

The Benefit of an Innovative Organization

In promoting a culture of innovation organizations should foster:

- Cross functional team building while discouraging silo building

- Independent, creative thinking to see things from a new perspective and putting oneself outside of the parameters of a job function

- Risk taking by employees while lessening the status quo

The value and importance of knowledge and learning within organizational innovation is crucial. If innovation is about change, new ideas, and looking outside of oneself to understand ones environment, then continuous learning is a requirement of organizational innovation success.

The value of learning and knowledge can only be realized once put into practice. If new organizational knowledge doesn't result in change, either in processes, business outcomes, or increased customers or revenues, then its value hasn't been translated into success.

The road to organizational innovation lies in the ability to impart new knowledge to company employees and in the application of that knowledge. Knowledge should be used for new ways of thinking, and as a stepping stone to creativity and toward change and innovation.

Steps to Innovation

To determine how supportive your current environment is in fostering innovation read the frequently asked questions and answers below, about how to build an organizational culture that encourages innovation.

1) Is a climate of innovation supported by senior management?

a. That means, that such activities as risk taking and small ad hoc work groups that brainstorm and talk through ideas need to be promoted, supported and encouraged in the organization.

2) Do managers routinely identify and bring together those individuals more oriented toward innovation those willing to think new ideas and act on them?

a. Identifying new thinkers and individuals oriented toward change helps to ensure an outlet for innovation by supporting these individuals and giving them and like-minded colleagues the time and opportunity to think creatively. This is tantamount to becoming an innovative organization.

3) Is there a process in place monitoring innovation teams and identifying what has and hasn't worked as a result of them?

a. Maintaining and monitoring innovation is important. This requires checks and balances that identifies how innovation is developed and managed and processes that capture what did or didn't work. In order to be able to continue to innovate in a changing environment, continually monitoring the internal and external environment to determine what supports or hinders innovation is key.

4) How can an organization be strategic and focused on it goals yet build and develop an innovative culture?

a. The value of a strategic focus remains important to a company's success. In fact, clear direction and understanding of a company's mission can help fuel innovation - by knowing where in the organization innovation and creativity would provide the most value. An innovative organizational culture creates a balance between strategic focus, and the value of new ideas and processes in reaching them.

5) Is there a single most important variable or ingredient that fuels an organization toward an innovative culture?

a. Similar to other successes of an organization, what drives innovation are the people of the organization. First, management must set the expectation of innovation and creativity and then "doing business" is about how to improve processes, products and customer relationships on a day-to-day basis. This mindset itself will create an ongoing culture of innovation.

What is Organizational Innovation?

With 20 years experience as a business and learning needs analyst, Ruth offers a strategic business approach to learning. Ruth's knowledge of adult learning methodologies, and strong analytical skills, ensures she quickly understands the "big picture" of how business goals align to learning.

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Saturday, June 16, 2012

5 Strategies For Positive Cross-Cultural Communication

Positive cross-cultural communication requires self-awareness, openness, and mindfulness.

Here are 5 strategies for improving your cross-cultural communication.

Cross Cultural

1. Feel first. The next time you are communicating with someone who is culturally different from you, observe what is going on inside you emotionally. Shine an internal spotlight on the emotion and acknowledge that it exists. Tell yourself, "This is anxiety that I'm feeling" or "I'm excited to learn."

5 Strategies For Positive Cross-Cultural Communication

2. Change perspective. You see people, places, and things everyday though your own cultural lens. See what you can learn by trying on the cultural lenses of others.

3. Suspend judgment. Suspending judgment does not refer to personally refraining from evaluating someone else's behavior. Suspending judgment means that people in conversations "hang" their beliefs, values, and assumptions out so that they can be examined, discussed, and, as a result, better understood.

4. Be mindful. Being mindful means being "fully present" and listening to what and how information is being communicated. Mindfulness requires that you create time and space for being with another in conversation. Don't worry about running out of time, not finishing your point, or how you are being perceived. Just be.

5. Educate yourself. Travel. Take a class or a seminar. Get out of your comfort zone. Get into your community. Talk to people who don't look like you. Grow.

Having studied cross-cultural communication for more than 10 years, there are many other ways to communicate positively across difference. What's missing from this list? What has worked for you? What challenges are you still facing in creating high-quality cross-cultural relationships?

5 Strategies For Positive Cross-Cultural Communication

Christopher R. Groscurth, Ph.D. is founder and principal consultant of BaRENaKED Communication (BNC). He is an expert on workplace communication, diversity, and positive organizational change. Chris started BNC to help business leaders leverage what social scientists have learned about human engagement and workplace communication.He blogs and answers questions about workplace communication at http://www.barenakedcommunication.com

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Wednesday, June 13, 2012

Mergers and Acquisitions (M&As)

Mergers and Acquisitions are terms almost always used together in the business world to refer to two or more business entities joining to form one enterprise. More often than not a merger is where two enterprises of roughly equal size and strength come together to form a single entity. Both companies' stocks are merged into one. An acquisition is usually a larger firm purchasing a smaller one. This takes the form of a takeover or a buyout, and could be either a friendly union or the result of a hostile bid where the smaller firm has very little say in the matter. The smaller, target company, ceases to exist while the acquiring company continues to trade its stock. An example is where a number of smaller British companies ceased to exist once they were taken over by the Spanish bank Santander. The exception to this is when both parties agree, irrespective of the relative strength and size, to present themselves as a merger rather than an acquisition. An example of a true merger would be the joining of Glaxo Wellcome with SmithKline Beecham in 1999 when both firms together became GlaxoSmithKline. An example of an acquisition posing as a merger for appearances sake was the takeover of Chrysler by Daimler-Benz in the same year. As already seen, since mergers and acquisitions are not easily categorised, it is no easy matter to analyse and explain the many variables underlying success or failure of M&As.

Historically, a distinction has been made between congeneric and conglomerate mergers. Roughly speaking, congeneric firms are those in the same industry and at a similar level of economic activity, while conglomerates are mergers from unrelated industries or businesses. Congeneric could also be seen as (a) horizontal mergers and (b) vertical mergers depending on whether the products and services are of the same type or of a mutually supportive nature. Horizontal mergers may come under the scrutiny of anti-trust legislation if the result is seen as turning into a monopoly. An example is the British Competition Commission preventing the country's largest supermarket chains buying up the retailer Safeway. Vertical mergers occur when a customer of a company and that company merges, or when a supplier to a company and that company merges. The classic example given is that of an ice cream cone supplier merging with an ice cream manufacturer.

Cross Cultural

The 'first wave' of horizontal mergers took place in the United States between 1899 and 1904 during a period referred to as the Great Merger Movement. Between 1916 and 1929, the 'second wave' was more of vertical mergers. After the great depression and World War II the 'third wave' of conglomerate mergers took place between 1965 and 1989. The 'fourth wave' between 1992 and 1998 saw congeneric mergers and even more hostile takeovers. Since the year 2000 globalisation encouraging cross-border mergers has resulted in a 'fifth wave'. The total worldwide value of mergers and acquisitions in 1998 alone was .4 trillion, up by 50% from the previous year (andrewgray.com). The entry of developing countries in Asia into the M&A scene has resulted in what is described as the 'sixth wave'. The number of mergers and acquisitions in the US alone numbered 376 in 2004 at a cost of .64 billion, while the previous year (2003) the cost was a mere .92 billion. The growth of M&As worldwide appears to be unstoppable.

Mergers and Acquisitions (M&As)

What is the raison d'etre for the proliferation of mergers and acquisitions? In a nutshell, the intention is to increase the shareholder value over and above that of the sum of two companies. The main objective of any firm is to grow profitably. The term used to denote the process by which this is accomplished is 'synergy'. Most analysts come up with a list of synergies like, economies of scale, eliminating duplicate functions, in this case often resulting in staff reductions, acquiring new technology, extending market reach, greater industry visibility, and an enhanced capacity to raise capital. Others have stressed, even more ambitiously, the importance of M&As as being "indispensable...for expanding product portfolios, entering new markets, acquiring new technologies and building a new generation organization with power and resources to compete on a global basis" (Virani). However, as Hughes (1989) observed "the predicted efficiency gains often fail to materialise". Statistics reveal that the failure rate for M&As are somewhere between 40-80%. Even more damning is the observation that "If one were to define 'failure' as failure to increase shareholder value then statistics show these to be at the higher end of the scale at 83%".

In spite of the reported high incidence of its failure rate "Corporate mergers and acquisitions (M&As) (continue to be) popular... during the last two decades thanks to globalization, liberalization, technological developments and (an) intensely competitive business environment" (Virani 2009). Even after the 'credit crunch', Europe (both Western and Eastern) attract strategic and financial investors according to a recent M&A study (Deloitte 2007). The reasons for the few successes and the many failures remain obscure (Stahl, Mendenhall and Weber, 2005). King, Dalton, Daily and Covin (2004) made a meta-analysis of M&A performance research and concluded that "despite decades of research, what impacts the financial performance of firms engaging in M&A activity remains largely unexplained" (p.198). Mercer Management Consulting (1997) concluded that "an alarming 48% of mergers underperform their industry after three years", and Business Week recently reported that in 61% of acquisitions "buyers destroyed their own shareholders' wealth". It is impossible to view such comments either as an explanation or an endorsement of the continuing popularity of M&As.

Traditionally, explanations of M&A performance has been analysed within the theoretical framework of financial and strategic factors. For example, there is the so-called 'winner's curse' where the parent company is supposed to have paid over the odds for the company that was acquired. Even when the deal is financially sound, it may fail due to 'human factors'. Job losses, and the attendant uncertainty, anxiety and resentment among employees at all levels may demoralise the workforce to such an extent that a firm's productivity could drop between 25 to 50 percent (Tetenbaum 1999). Personality clashes resulting in senior executives quitting acquired firms ('50% within one year') is not a healthy outcome. A paper entitled 'Mergers and Acquisitions Lead to Long-Term Management Turmoil' in the Journal of Business Strategy (July/August 2008) suggests that M&As 'destroy leadership continuity' with target companies losing 21% of their executives each year for at least 10 years, which is double the turnover of other firms.

Problems described as 'ego clashes' within top management have been seen more often in mergers between equals. The Dunlop - Pirelli merger in 1964 which became the world's second largest tyre company ended in an expensive splitting-up. There is also the merger of two weak or underperforming companies which drag each other down. An example is the 1955 merger of car makers Studebaker and Packard. By 1964 they had ceased to exist. There is also the ever present danger of CEOs wanting to build an empire acquiring assets willy-nilly. This often is the case when the top managers' remuneration is tied to the size of the enterprise. The remuneration of corporate lawyers and the greed of investment bankers are also factors which influence the proliferation of M&As. Some firms may aim for tax advantages from a merger or acquisition, but this could be seen as a secondary benefit. Another reason for M&A failure has been identified as 'over leverage' when the principal firm pays cash for the subsidiary assuming too much debt to service in the future.

M&As are usually unique events, perhaps once in a lifetime for most top mangers. There is therefore hardly any opportunity to learn by experience and improve one's performance, the next time round. However, there are a few exceptions, like the financial-services conglomerate GE Capital services with over 100 acquisitions over a five-year period. As Virani (2009) says "...serial acquirers who possess the in house skills necessary to promote acquisition success as (a) well trained and competent implementation team, are more likely to make successful acquisitions". What GE Capital has learned over the years is summarised below.

1. Well before the deal is struck, the integration strategy and process should be initiated between the two sets of top managers. If incompatibilities are detected at this early stage, such as differences in management style and culture, either a compromise could be achieved or the deal abandoned.

2. The integration process is recognised as a distinct management function, ascribed to a hand-picked individual selected for his/her interpersonal and cross-cultural sensitivity between the parent firm and the subsidiary.

3. If there are to be lay-offs due to restructuring, these must be announced at the earliest possible stage with exit remuneration packages, if any.

4. People and not just procedures are important. As early as possible, it is necessary to form problem solving groups with members from both firms resulting, hopefully, in a bonding process.

These measures are not without their critics. Problems could still surface long after the merger or acquisition. Whether to aim for total integration between two very different cultures is possible or desirable is questioned. That there could be an optimal strategy out of four possible states of: integration, assimilation, separation or deculturation.

A paper by Robert Heller and Edward de Bono entitled 'Mergers and acquisitions and takeovers: Buying another business is easy but making the merger a success is full of pitfalls' (08/07/2006) looks at examples of unsuccessful mergers from the relatively recent past and makes recommendations for avoiding their mistakes. Their findings could be generalised to other M&As and therefore is worth paying attention to.

They begin with the BMW - Rover merger where they have identified strategic failings. BMW invested £2.8 billion in acquiring Rover and kept losing £360,000 annually. The strategic objective had been to broaden the buyer's product line. However, the first combined product was the Rover 75, which competed directly with existing BMW mid-range models. The other, existing Rover cars were out of date and uncompetitive, and the job of replacing them was left far too late.

Another fly in the ointment was that the stated profits that Rover had supposedly enjoyed were subsequently seen as illusory. Subjected to BMWs accounting principles, they were turned into losses. Obviously, BMW had failed in the exercise of 'due diligence'. (Due diligence is described as the detailed analysis of all important features like finance, management capability, physical assets and other less tangible assets (Virani 2009). Interestingly, the authors allude to instances of demergers being more successful than mergers. For example, Vodafone, the mobile telephone dealer, which was owned by Racal, is now valued at .6 billion, 33 times greater in value than the parent company Racal. The other instance is that of ICI and Zeneca where the spin-off is worth £25 billion as against the parent company being valued at £4 billion.

The authors refer to the fact that after a merger, the management span at the top becomes wider, and this could impose new strains. Due to difficulties in adjustment to the new realities, the need for positive action tends to get put on the back burner. Delay is dangerous as the BMW managers realised. While BMW set targets and expected 100% acquiescence, Rover was in the habit of reaching only 80% of the targets set. Walter Hasselkus, the German manager of Rover after the merger, was respectful of the Rover's existing culture that he failed to impose the much stricter BMW ethos, and, ultimately lost his position.

Another failure of strategy implementation by BMW recognised by the authors was that of investing in the wrong assets. BMW paid only £800 million for Rover, but invested £2 billion in factories and outlets, but not in developing products. BMW hitherto had concentrated quite successfully on executive cars produced in smaller numbers. They obviously felt vulnerable in an industry dominated by large, volume producers of cars. It is not always the case that bigger is better. In fragmenting markets, even transnational corporations lose their customers to niche, more attractive, small players.

There was an earlier reference in this essay to the success of giant pharmaceuticals like SmithKline Beecham. However, they are now losing large sums of money to divest themselves of drug distribution companies they acquired at great cost; clearly a strategic mistake, which the authors' label 'jumping on the bandwagon'. They quote a top American manager bidding for a smaller financial services company in 1998 being asked why, as saying 'Aw, shucks, fellers, all the other kids have got one...' The correct strategy, they imply, is to reorganise around core businesses disposing of irrelevancies and strengthening the core. They give the example of Nokia who disposed of paper, tyres, metals, electronics, cables and TVs to concentrate on mobile telephones. Here's a case of successful reverse merging. On the other hand, top managers should have the vision to transform a business by imaginatively blending disparate activities to appeal to the market.

Ultimately it is down to the visionary chief executive to steer the course for the new merged enterprise. The authors give the example of Silicon Valley, where 'new ideas are the key currency and visionaries dominate'. They say that the Silicon Valley mergers succeeded because the targets were small and were bought while the existing businesses themselves were experiencing dynamic growth.

What has so far not being addressed in this essay is the phenomenon of cross-border or cross-cultural mergers and acquisitions, which are of increasing importance in the 21st century. This fact is recognised as the 'sixth wave', with China, India, and Brazil emerging as global players in trade and industry. Cross-cultural negotiation skills are central to success in cross-border M&As. Transnational corporations (TNCs) are very actively engaged in these negotiations, with their annual value-added business performance exceeding that of some nation states. A detailed exposition of the dynamics of cross-cultural negotiations in M&As is found in Jayasinghe 2009 (pp. 169 - 176). The 'cultural dynamics of M&A' has been explored by Cartwright and Schoenberg, 2006. Other researchers in this area use terms such as 'cultural distance' 'cultural compatibility', 'cultural fit', and 'sociocultural integration' as determinants of M&A success.

There is general agreement that M&A activity is at its height following an economic downturn. All five historical 'waves' of M&A dealings testify to this. One of the main reasons for this could be the rapid drop in the stock value of target companies. A major factor in the increase in global outward foreign direct investment (FDI) stock which was billion in 1970, to ,000 billion in 2007, was 'due to mergers and acquisitions (M&As) of existing entities, as opposed to establishing an entirely new entity ( that is, 'Greenfield' investment')' (Rajan and Hattari 2009). Increased global economic activity alone may have accounted for this increase. In the early 1990s M&A deals were worth 0 billion, while in the year 2000 it had peaked to ,200 billion, most of it due to cross-border deals. However, by 2006 it had dropped to 0 billion. Rajan and Hattari (op cit) ascribe this growth to the growing significance of the cross-border integration of Asian economies.

During 2003-06, the share of developed economies (EU, Japan and USA) in M&A purchases had declined. From 96.5 percent in 1987 it had fallen to 87 percent by 2006. This is said to be due to the ascendancy of developing economies of Asia both in terms of value as well as the number of M&As. Substantiating the thesis that economic downturns appear to boost M&A activity, sales jumped following the Asian crisis of 1997-98. While in 1994-96 the sales were put at billion, it had increased three-fold to billion between1997-99. Rajan and Hittari (2009) attribute this increase to the 'depressed asset values compared to the pre-crisis period'. Indonesia, Korea and Thailand affected most by the crisis reported the highest M&A activity.

China is one of those countries not suffering from the effects of global recession to the same extent as most Western economies. China has been buying assets from Hong Kong, and in 2007 the purchases amounted to 17 percent of the total M&A deals in Asia (excluding Japan). Rajan and Hattari looked at investors from Singapore, Malaysia, India, Korea and Taiwan. This led to the hypothesis that the greater size of the host country and its distance from the target country is a determinant of cross-border M&A activity. They also found that exchange rate variability and availability of credit are factors impacting on M&As, and have generalised this to conclude that 'financial variables (liquidity and risk) impact global M&A transactions... especially intra-Asian ones'.

On the other hand, it is reported that overall M&As were hit by the global recession and had lost valuation by 76% by 2009. While 54 deals worth .5 billion occurred in 2008 between April and August, during the same period 72 M&A deals were worth only .73 billion in 2009. The industries dominating the M&A sectors were IT, pharmaceuticals, telecommunications, and power. There were also deals involving metal, banking/finance, chemical, petrochemical, construction, engineering, healthcare, manufacturing, media, real estate and textiles.

The influential Chinese consulting firm, China Center for Information Industry Development (CCID) has concluded that although some enterprises are on the brink of bankruptcy during the global recession, it has 'greatly reduced M&A costs for enterprise'. As industry investment opportunities fall, investment uncertainties increase, M&As show bigger values.... As proven in the 5 previous high tide of global industry capital M&As, every recession period resulting from (a) global financial crisis has been a period of active M&As'.

Most commentators believe that in addition to the empirical research as quoted above, research from a wider perspective to encompass the disciplines of psychology, sociology, anthropology, organisational behaviour, and international management, is needed to make continual improvements to our understanding of the dynamics for the success or failure of mergers and acquisitions, which are increasingly becoming the most popular form of industrial and economic growth across the globe. The evidence regarding how the current global financial crisis affects the proliferation of M&As has not been straightforwardly negative or positive. Many intervening variables have been hinted at in this essay but more systematic work is required for an exhaustive analysis.

Mergers and Acquisitions (M&As)

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Monday, June 11, 2012

The Top 10 Secrets From Anthony Robbins


For more than 25 years US-based motivational speaker and success coach Anthony Robbins has been passionately pursuing the answers to questions such as 'What shapes human behaviour? And how can we create lasting change
within oursleves and others?'.


He has spoken in front of more than 3 million people around the world and sold around 35 million books and audio coaching products.

Cross Cultural

After attending his 4-day 'Unleash The Power Within' seminar recently in Kuala Lumpur I learnt many strategies to perform at your best.
The Top 10 Secrets From Anthony Robbins
I even took part in his famous barefoot walk over hot coals. This powerful physical metaphor shows how anyone can overcome their deepest and greatest fears with focus, passion and desire.
Part rock concert, part learning experience, part aerobic workout, the seminar was attended by more than 4,000 people in a giant indoor sporting stadium that was built for the Commonwealth Games.
Standing 6'7", weighing 265 lbs and with a shoe size of 16, Robbins was impressive on stage as he harnessed the energy of the crowd.
In fact, security guards have to line the stage as he is regularly swamped by over eager fans.
At 43 years old, he has been enormously successful and worked with people like President Clinton and Nelson Mandela.
What was it like?
Hot, humid, high energy and simple take home messages packaged with a high-tech light, sound and video show.
I was impressed, motivated and got some great ideas from it.
Here is my gift to you. The Top 10 Secrets of Success I learnt from spending 4 days with Tony Robbins.
1. YOUR POTENTIAL IS DETERMINED (OR LIMITED) BY YOUR SELF-BELIEF.
As the promotional material says the event was 'about creating breakthroughs, moving beyond fears and limiting beliefs, accomplishing goals and realizing true desires, turning dreams into reality, creating fulfilling relationships, and modeling the strategies of peak performers to produce a quantum difference in your life.'
If you cut out the hype, the simple message is if you believe in yourself enough you can achieve anything.
A memorable one-liner was "the only thing that's keeping you from getting what you want is the story you keep telling yourself".
2. MOST PEOPLE HAVE SELF-DOUBT AROUND UNIVERSAL THEMES.
Ask anyone and most people will admit they lack confidence in some areas of their life. The interesting thing I learnt from this seminar is that this self-doubt is around universal themes. These themes cross age, gender, religious, cultural and language barriers.
Common doubts include 'I am not good enough', 'I am lazy' and 'No-one loves me'.
3. YOU CAN LEARN MECHANISMS TO ELIMINATE SELF-DOUBT.
Robbins calls it 'immersion' where you break old patterns and build new ones by repetition. He uses a lot of Neuro-Linguistic Programming techniques to achieve this with his audiences.
He says "progress is not automatic".
A memorable moment in the seminar was when we had to visualize ourselves inside a bubble and inside that bubble was a series of videotapes neatly arranged in a time-line that represented all our memories in our lives so far. We had to pull out the negative videotapes and destroy them. This was followed by time spent visualising the future and how your life will look 10 and 20 years from now.
4. BELIEF IMPACTS ON MANY LEVELS.
The Robbins message was that 3 things shape our self-belief. He calls them the Triad. These are our patterns of physiology, focus and language or meaning.
He highlighted this with the quote: "where focus goes energy flows".
5. OUR VALUES AND BELIEFS SHAPE OUR ACTIONS.
Robbins believes you can "vanquish whatever is holding you back from taking action".
Walking barefoot across a bed of glowing coals is the physical metaphor he uses in his seminars to prove this point to the skeptics.
Eliminate negative self-belief and take massive action are his keys to success.
6. TO CREATE POSITIVE OUTCOMES YOU MUST TAKE MASSIVE ACTION.
"Where focus goes energy flows" is a quote used by Robbins in his presentation to highlight why you need to know your outcome and why achieving this is a must.
But many people fail to take the next step. They delay, put off and find many reasons or excuses not to act.
Robbins believes "progress is not automatic" and "action is power". Take action, even if it is the wrong action. He says it is "never a failure if you learn something".
7. MATCHING & MIRRORING CREATES CONNECTION, TRUST & EMPATHY.
Robbins spent a fair amount of time in the seminar talking about and demonstrating interpersonal communication skills.
He used people from the audience to show how the process of "matching and mirroring" the non-verbal communication and body language of others can be a very powerful way to connect with people.
In essence, you create rapport by adopting the body language of the person you are communicating with.
He believes "rapport is power" and "total responsiveness is created by a feeling of commonality".
If you have learnt these techniques before and haven't used them for a while, I suggest it is time to dust them off and put them into action next time you are communicating with someone on a one-to-one basis.
8. ANYTHING IS POSSIBLE IF YOU FOCUS ON PASSION AND PURPOSE.
Robbins believes that "to have an extraordinary quality of life you need two skills: the science of achievement (the ability to take anything you envision and make it real) and the art of fulfilment (this allows you to enjoy every moment of it)."
He says "success without fulfilment is failure".
Find your passion and purpose in life. My purpose is to make a difference in people's lives and use my gift as a speaker.
9. MODEL YOURSELF ON OTHER ACHIEVERS.
To gain improvements quickly and step up to a new level of achievement, Robbins believes learning from others who are the best in their field is the fastest way to achieve success.
He told the story of how he wanted to improve his tennis game and so employed Andre Agassi, the then number one ranked player to help him achieve this.
Who could you model yourself on?
"People's lives are a direct reflection of the expectations of their peer group," according to Robbins.
10. SUCCESS IS BUILT ON A HEALTHY, HIGH ENERGY BODY, HEART AND MIND
If you are not healthy - all of the above points are a waste of time.
Your health is determined and influenced by your lifestyle.
One major change I've made since the seminar is to eat a healthier diet and exercise more regularly.
As a speaker, my whole business depends on my ability to perform at a peak state. Like any professional athlete, the success of business is directly linked to my diet and health.
Take care of yourself, your body is ultimately your most important asset.
The Top 10 Secrets From Anthony Robbins
Thomas Murrell MBA CSP is an international business speaker, consultant and award-winning broadcaster. Media Motivators is his regular electronic magazine read by 7,000 professionals in 15 different countries. You can subscribe by visiting http://www.8mmedia.com. Thomas can be contacted directly at +6189388 6888 and is available to speak to your conference, seminar or event. Visit Tom's blog at http://www.8mmedia.blogspot.com
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Friday, June 8, 2012

Top Five Hot Spots in Jamaica

You land in Jamaica and you find yourself surrounded by blue skies and azure blue seas. Warm, welcoming and beautiful it is easy to slip into the easy camaraderie and laidback ambience of this exotic island. However, don't let go of the explorer in you because this island has much to offer in terms of its sights, attractions, adventure sports and cultural activities. To help you plan your holiday, we have listed out the top five attractions and sights that you cannot miss at any cost:

o Kingston: The capital is also the commercial and cultural hub of Jamaica and has much to offer in terms of culture and entertainment. Visit the 120year old site of Devon House Heritage that hosts local events even today. Alternately delve into the past with a stroll through the coffee plantation along the south coast city of Mandeville that dates back to two centuries.

Cross Cultural

o Negril Beach: Undoubtedly this 7-mile long sugary white sand beach is one of the finest beaches and hot spots of Jamaica. Beach bars and open-air restaurants dot the fringes of this beautiful expanse. Here at this amazing location, you can while away the hours soaking up the sun or enjoying a cool sundowner.

Top Five Hot Spots in Jamaica

o Dunn's River Falls: This 600ft waterfall is an extremely popular and an eye-catching sight. Cold and clear white froth cascades and splashes over a series of stone steps and trickles down to join the Caribbean. The best way to get the most out of this magnificent sight is to take a tour around the waterfall accompanied by an experienced guide.

o Montego Bay: Besides Negril, Montego Bay is the next important resort in Jamaica. It boasts a number of lovely beaches that are perfect to enjoy exciting water sports or simply soak up the gorgeous sun Doctor's Cave Beach is a popular bathing spot for most visitors and it is believed the waters here possess curative powers. Diving enthusiasts can enjoy discovering the varied marine life at the Windowmaker's Cave within Montego Bay Marine Park.

o Ocho Rios: If you happen to be a Bob Marley or James Bond fan then a visit to this spellbinding resort is a must. Visit the Bob Marley Mausoleum and if you are lucky you may even cross paths with Marley's family and friends near the city of St. Ann. Also don't miss out on the Chukka Cove's Zion Bus tour that passes through gorgeous scenery and rural villages. Fan of Ian Fleming's popular James Bond series can visit Goldeneye, the estate on which Ian Fleming wrote his novels.

The two main resorts of Negril and Montego Bay are dotted with charming Jamaica villas that are ideal for enjoying a true Jamaican holiday. A perfect alternative to a hotel accommodation, the vacation villas in Jamaica provide you the comforts and services of a luxury resort with the privacy and space that only a home can provide.

Top Five Hot Spots in Jamaica

If you are looking for vacation rentals in Jamaica, you can check out the resort Silver Sands that has holiday homes and luxury apartments ranging from two bedroom and more to suit all tastes and budgets. Silver Sands is a unique community of private villas and cottages, clustered around our magnificent white sand beach that is perfect to unwind and forget the cares of the world.

Karen is a travel writer with Silver Sands Vacation Rentals Jamaica, a unique community of private villas and cottages in Jamaica, clustered around our magnificent white sand beach. For booking a vacation home, cottage or villa in Jamaica, which is comfortable, provides excellent service and is within your budget, please visit http://www.mysilversands.com

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Monday, June 4, 2012

Elements of Culture

Culture includes every part of life. The scope of the term culture to the anthropologist is illustrated by the elements included within the meaning of the term. They are:

1. Material Culture-Technology, Economics

Cross Cultural

Material Culture is divided into two parts, technology and economics. Technology includes the techniques used in the creation of material goods; it is the technical know-how possessed by the people of a society. For example, the vast majority of U.S. citizens understand the simple concepts involved in reading gauges, but in many countries of the world this seemingly simple concept is not part of their common culture and is, therefore, a major technical limitation.

Elements of Culture

Economics is the manner in which people employ their capabilities and the resulting benefits. Included in the subject of economics is the production of goods and services, their distribution, consumption, means of exchange, and the income derived from the creation of utilities.

Material culture affects the level of demand, the quality and types of products demanded, and their functional features, as well as the means of production of these goods and their distribution. The marketing implications of the material culture of a country are many. For example, electrical appliances sell in England and France but have few buyers in countries where less than 1 percent of the homes have electricity. Even with electrification, economic characteristics represented by the level and distribution of income may limit the desirability of products. Electric can openers and electric juicers are acceptable in the United States, but in less-affluent countries not only are they unattainable and probably unwanted, they would be a spectacular waste because disposable income could be spent more meaningfully on better houses, clothing or food.

2. Social Institutions- Social organizations, Education, Political Structures

Social Institutions include social organization, education, and political structures that are concerned with the ways in which people relate to one another, organize their activities to live in harmony with one another, teach acceptable behavior to succeeding generations, and govern themselves. The positions of men and women in society, the family, social classes, group behavior, age groups and how societies define decency and civility are interpreted differently within every culture. In cultures where the social organizations result in close-knit family units, for example, it is more effective to aim a promotion campaign at the family unit than at individual family members. Travel advertising in culturally divided Canada pictures a wife alone for the English audience but a man and wife together for the French segments of the population because the French are traditionally more closely bound by family ties.

Education, one of the most important social institutions, affects all aspects of the culture from economic development to consumer behavior. The literacy rate of a country is a potent force in economic development. Numerous studies indicate a direct link between the literacy rate of a country and its ability for rapid economic growth. According to the World Bank no country has been successful economically with less than 50 percent literacy, but when countries have invested in education the economic rewards have been substantial. Literacy has a profound affect on marketing.

It is much easier to communicate with a literate market than to one where the marketer has to depend on symbols and pictures to communicate. Each of the social institutions has an effect on marketing because each influences behavior, values and the overall patterns of life.

3. Humans and the universe-Belief systems

Within this category are religion (belief systems), superstitions, and their related power structures. The impact of religion on the value systems of a society and the effect of value systems on marketing must not be underestimated. Religion impacts people's habits, their outlook on life, the products they buy, the way they buy them, even the newspapers they read.

Acceptance of certain types of food, clothing, and behavior are frequently affected by religion, and such influence can extend to the acceptance or rejection of promotional messages as well. In some countries, focusing too much attention on bodily functions in advertisements would be judged immoral or improper and the products would be rejected. What might seem innocent and acceptable in one culture could be considered too personal or vulgar in another. Such was the case when Saudi Arabian customs officials impounded a shipment of French perfume because the bottle stopper was in the shape of a nude female. Religion is one of the most sensitive elements of a culture. When the marketer has little or no understanding of a religion, it is easy to offend, albeit unintentionally.

Superstition plays a much larger role in a society's belief system in some parts of the world than it does in the United States. What an American might consider as mere superstition can be a critical aspect of a belief system in another culture. For example, in parts of Asia, ghosts, fortune telling, palmistry, head-bump reading, phases of the moon, demons, and soothsayers are all integral parts of certain cultures. Astrologers are routinely called on in Thailand to determine the best location.

4. Aesthetics-Graphic and Plastic arts, Folklore, Music, Drama, and Dance

Closely interwoven with the effect of people and the universe on a culture are its aesthetics, that is, its arts, folklore, music, drama, and dance. Aesthetics are of particular interest to the marketer because of their role in interpreting the symbolic meanings of various methods of artistic expression, color, and standards of beauty in each culture. Customers everywhere respond to images, myths, and metaphors that help them define their personal and national identities and relationships within a context of culture and product benefits. The uniqueness of a culture can be spotted quickly in symbols having distinct meanings.

Without a culturally correct interpretation of a country's aesthetic values, a whole host of marketing problems can arise. Product styling must be aesthetically pleasing to be successful, as must advertisements and package designs. Insensitivity to aesthetic values can offend, create a negative impression, and, in general, render marketing efforts ineffective. Strong symbolic meanings may be overlooked if one is not familiar with a culture's aesthetic values. The Japanese, for example, revere the crane as being very lucky for it is said to live a thousand years, however, the use of the number four should be avoided completely because the word four, shi, is also the Japanese word for death.

5. Language

The importance of understanding the language of a country cannot be overestimated. The successful marketer must achieve expert communication, and this requires a thorough understanding of the language as well as the ability to speak it. Advertising copywriters should be concerned less with obvious differences between languages and more with the idiomatic meanings expressed. It is not sufficient to say you want to translate into Spanish, for instance, because, in Spanish-speaking Latin America the language vocabulary varies widely. Tambo, for example, means a roadside inn in Bolivia, Colombia, Ecuador, and Peru; in Argentina and Uruguay, it means a dairy farm; and in Chile, a tambo is a brothel. If that gives you a problem, consider communicating with the people of Papua, New Guinea. Some 750 languages, each distinct and mutually unintelligible, are spoken there.

Carelessly translated advertising statements not only lose their intended meaning but can suggest something very different, obscene, offensive, or just plain ridiculous. Language may be one of the most difficult cultural elements to master, but it is the most important to study in an effort to acquire some degree of empathy. Many believe that to appreciate the true meaning of a language it is necessary to live with the language for years. Whether or not this is the case, foreign marketers should never take it for granted that they are communicating effectively in another language. Until a marketer can master the vernacular, the aid of a national within the foreign country should be enlisted; even then, the problem of effective communications may still exist. One authority suggests that we look for a cultural translator, that is, a person who translates not only among languages but also among different ways of thinking and among different cultures.

Credit: Human Resource Management Articles

Elements of Culture

Abey Francis, a full time blogger engaged in the areas of management and technology. Author and Moderator of famous business management blog Management Articles and Business Case Studies

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