Sunday, August 26, 2012

Ten Commandments of Intercultural Communication

More and more companies around the world are hopping national borders to conduct business. Regardless of the organization you join, you are likely to be dealing with people who come from various national, religious, and ethnic backgrounds. Communicating across language and cultural barriers at home will also challenge your skills. Without leaving your own country, you're likely to come into contact with people from a variety of backgrounds who work in your company, industry, and community.

Communicating with people from other cultures can be challenging. At the same time, your ability to foster successful communication between people of differing cultures will bolster your success in business and career. To overcome cultural barriers to effective communication, you must first learn what culture actually means. Culture is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.
Subcultures, in turn, are distinct groups that exist within a major culture.

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Cultures differ in several ways that affect communication:

Ten Commandments of Intercultural Communication

• Stability: conditions in the culture may be stable or may be changing either slowly or rapidly;

• Complexity: cultures vary in the accessibility of information.

• Composition: some cultures are made up of many diverse subcultures and generally, the fewer the subcultures in a person's background, the easier it is to communicate, because you have fewer potential differences to consider;

• Acceptance: cultures carry in their attitudes toward outsiders, some are openly hostile, some maintain a detached aloofness, and others are friendly, and cooperative toward strangers.

By bridging these differences, you can successfully achieve intercultural communication. However, the four elements of culture are very general in nature. They don't say much about how to communicate with persons from other cultures. Here are the so called ten commandments of intercultural communication.

I. Be aware of differing social values;

II. Be aware of differing status symbols and how to demonstrate them;

III. Be aware of decision making customs: not all people like to make decisions quickly and efficiently;

IV. Be aware of concepts of time: not all people like to see time as money;

V. Be aware of personal space: people from different cultures have different 'comfort zones';

VI. Be aware of cultural context: people from certain cultures (called 'high-context cultures) rely less on verbal communication and more on the context of nonverbal actions and environmental settings to convey meaning. People from low-context cultures like the USA rely more on verbal communication and less on circumstances and implied meaning to convey meaning;

VII. Be aware of body language: learn the basic differences in the way people supplement their words with body movement;

VIII. Be aware of different etiquette rules or manners: what is polite in one culture may be considered rude in another;

IX. Be aware of legal and ethical behavior;

X. Be aware of language barriers: English is the most prevalent language in international business, but it's a mistake to assume that everyone understands it.

Learning as much as possible about another culture will enhance your ability to communicate with its members. Read books and articles about the culture and talk to people who have done business with that culture's members. Concentrate on learning something about the culture's history, religion, politics, values, and customs. Find out about a country's subcultures, especially its business subculture, and any special rules of protocol.

Here are some tips when communication interculturally

• Take responsibility for communication

• Withhold judgments

• Show respect

• Empathize

• Tolerate ambiguity

• Look beyond the superficial

• Be patient and persistent

• Recognize your own cultural biases

• Be flexible

• Emphasize common ground

• Send clear messages

• Increase your cultural sensitivity

• Deal with the individual

• Learn when to be direct

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Martin Hahn Ph.D. is an industrial sociologist with more than 20 years experience in teaching, management consulting, and corporate training. For more info and purchase my e-book, please visit: http://martinimhahn.com.

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Wednesday, August 22, 2012

Cross Cultural Interviews

At this moment in time, the increase in cross border human traffic has meant that companies are no longer dealing with a homogenous native community from which they recruit their staff. Companies are now facing cross cultural challenges in how they recruit, manage and develop a multi-cultural staff. One area of note where HR and management are finding difficulties is in the interview room.

With companies recruiting from a pool of candidates from different nationalities, cultures and faiths the cross cultural interview is an area that must be analysed properly if recruiters wish to capitalize on the potential available to them. This is necessary to ensure that candidates in cross cultural interviews are not discriminated against through misperceptions and poor judgements.

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Interviews could be described as being similar to a play. All actors know their lines, cues and the appropriate corresponding behaviours. Interviewers expect model answers, so questions are anticipated and revised for by interviewees. However, the play only makes sense, in terms of getting the best out of the interview, when the actors involved share a similar culture. When interviews take on a cross cultural element, differences in how to act can cause misunderstandings. Such misunderstandings will unfortunately lead to interviewers wrongly rejecting candidates.

Cross Cultural Interviews

All recruiters share a common goal in wanting to hire the best. However, when cross cultural misunderstandings occur in interviews, this hinders the process of recruiting the best staff for the company. Learning to work with cross cultural differences in interviews ensures you get the best out of a candidate and do not allow cross cultural misperceptions to impede judgement.

The basis of incorporating a cross cultural framework of understanding in interviews is in overcoming 'assumptions'. Assumptions refer to several inter-related elements. Interviewers assume what should or should not happen, what is normal and abnormal, and what is correct or wrong. Assumptions also refer to what someone's physical appearance says about them, what their body language says about their confidence, how people communicate and how they present themselves.

For example, a cross cultural interview is taking place between an English interviewer and a German interviewee. Fairly early on in the interview the interviewer starts to make assumptions regarding the person's character, personality and suitability for the post based on misperceptions of the German candidates appearance, behaviour and communication style. Although the interviewee is rather high-brow, blunt in conversation, formal and academic in demeanour this does not mean he/she is rigid, inflexible or reserved as the interviewer assumes. Rather, this is how the play is acted out in Germany. If the interviewer had been a bit more aware of German theatre (i.e. cross culturally aware), then possibly such assumptions would not have been made.

As we can see from the above example, assumptions can lead to interviewers making the wrong decision based on their culturally insensitive assumptions. In this case, they could have potentially lost a genuinely positive addition to their company.

In addition to the areas mentioned in the example above, interviewers must also be aware of culturally ingrained assumptions made about areas such as eye contact, tone of voice, gestures, posture, showing emotions, the giving out of information and the use of language to name but a few. All have a cross cultural element that needs to be understood properly.

Eye contact is a sign of confidence and trust in the UK and other European countries. However, if a Chinese individual is being interviewed and maintains no eye contact does this equal them hiding something or being unconfident? No, because in China it is considered rude to maintain eye contact.

Similarly, to speak loudly and clearly may be construed to be a positive trait in the UK, but in many other countries such as Malaysia they believe speaking softly is a good quality.

In the UK and other 'western' nations, we communicate explicitly, meaning we divulge information beyond the topic at hand based on the premise the listener is unaware of background or correlating issues. Implicit communicators, such as the Japanese, divulge little as they believe the listener will be aware of such issues. A Japanese interviewee therefore is not being purposefully vague, but on the contrary assumes you understand what he/she means to imply.

To 'name drop' in interviews may be considered inappropriate for many recruiters in Europe, however in countries where family and community ties play a greater role such as in Mediterranean countries, to mention your relationship with someone of influence is natural.

Although Latin Americans are very expressive and emotional, this does not equal them being excitable and unstable and therefore unsuitable for professional jobs.

Language also plays a crucial role in cross cultural interviews. Where the interviewee's English is not strong, the use of metaphors, proverbs and colloquialisms will confuse them. Similarly, technical terms are not valid across borders. Where lengthy pauses are made by interviewees rather than assume they are playing for time or do not know the answer, the interviewer should assume they are searching for a word, phrase or merely digesting the information contained within the question.

The key point is that assumptions must be overcome if recruiters are to do their job effectively. All the above examples of misperceptions are based upon cultural assumptions as to what things mean. It is therefore critical that recruitment staff start to assess, analyse and overcome cultural assumptions through greater cross cultural awareness if they wish to do the best for their companies.

In today's globalised reality, organisations and companies need the creative and dynamic input from a culturally diverse staff. The only way to achieve this is to ensure that such staff are not being improperly discounted for positions due to cross cultural misperceptions. Once this is taken on board and acted upon, the play will again start to make sense to all involved.

Cross Cultural Interviews

Neil Payne is Managing Director of Kwintessential Ltd. Visit their website at http://www.kwintessential.co.uk/cross-cultural/training.html

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Sunday, August 19, 2012

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations

Culture mainly includes four aspects which greatly influence the cross-cultural business negotiation, they are: language and non-language behaviors, customs, way of thinking and values.

First of all is the difference in language and non-language behaviors. Chinese people are particular about etiquette since the ancient times. Take Chinese and Americans for example, when hearing about others' praise, Chinese people usually use self-depreciatory expression to show their modest. Chinese people are sure to use appellations in conversations. Americans stress equality. The younger generation can call the elder or boss directly by his or her name. To others' praise, Americans will be grateful and accept it. There is also a big difference in non-language behaviors. For example, the behavior of gazing at someone, Chinese people use it to show curiosity or surprise while Americans think it is impolite.

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Second is the difference in the customs. Customs mainly include some social activities. Chinese people care much of their face in daily life and work, they care much about their images in other people' eyes and are afraid of being laughed at, discussed and misunderstood. Americans are much more practical, they don't care much about what others think about them, they don't ask about others' age, earnings, marriage which they think is invading others' privacy when they are associating with others. Americans like to express their idea directly while Chinese people choose a more tactful way and so on.

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations

The third difference is in the way of thinking. The difference was embodied in the opposite of the overall thinking and individual thinking. Chinese culture lays particular emphasis on overall thinking which is to observe and think about things on the earth in an overall view, to analyze problems from the whole part, to attach importance on the overall function, complicated relationship and operating process of things, not the internal structure of things. Americans lay particular emphasis on individual thinking which split a complex thing into simple essential factors, then study one by one.

Forth, they work differently in values. The differences in values between east and west lie in the opposite of collectivism and individualism. The core of Chinese people' value is collectivism which thinks that harmonious relationship between people is the foundation of the society. So, Chinese people constantly hold the view of peacefulness is prized and pay special attention to some specially designated group's interests or value. The core of western culture values is individualism, which is the philosophy of individual is most important. The main content of individualism is to believe in the value of individuals, pay much importance to self-freedom and emphasize individual self-control and self-development.

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations

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Wednesday, August 15, 2012

The Importance of Fine Arts in the Classroom

Fine Arts is defined in the Encarta Dictionary as being, “any art form, for example, painting, sculpture, architecture, drawing, or engraving, that is considered to have purely aesthetic value” (Encarta, 2004). Though this definition is used in relationship with the arts in the regular world, in regards to teaching, fine arts is defined as a subject beneficial, not essential, to the learning process and is often phased out because of lack of time, little learning potential, and no money. Fine arts is simply seen as painting and drawing, not a subject studied by an academic scholar. Writer Victoria Jacobs explains, “Arts in elementary schools have often been separated from the core curriculum and instead, offered as enrichment activities that are considered beneficial but not essential” (Jacobs, 1999, p. 2).

What is missing in classrooms is the lack of teacher knowledge of the benefits of maintaining an art- based curriculum. Teachers “have very little understanding of the arts as disciplines of study. They think of the arts instruction as teacher-oriented projects used to entertain or teach other disciplines” (Berghoff, 2003, p. 12). Fine arts expand the boundaries of learning for the students and encourage creative thinking and a deeper understanding of the core subjects, which are language arts, math, science, and social studies. Teachers need to incorporate all genres of fine arts, which include, theater, visual art, dance, and music, into their lesson plans because the arts gives the students motivational tools to unlock a deeper understanding of their education. Teaching the arts is the most powerful tool that teachers can present in their classrooms because this enables the students to achieve their highest level of learning.

Cross Cultural

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From 1977 to 1988 there were only three notable reports demonstrating the benefits of art education. These three reports are Coming to Our Senses, by the Arts, Education and Americans Panal (1977), Can we Rescue the Arts for American Children, sponsored by the American Council for the Arts (1988), and the most respected study, Toward Civilization, by the National Endowment for the Arts (1988). These three studies conjured that art education was very important in achieving a higher education for our students. While these studies proved the arts to be beneficial to the learning process, it was not until 2002 when the research analysis of Critical Links: Learning in the Arts and Student Academic and Social Development “provided evidence for enhancing learning and achievement as well as positive social outcomes when the arts were integral to students’ learning experiences” was taken seriously by lawmakers (Burns, 2003, p. 5). One study, in this analysis, was focused on the teaching of keyboard training to a classroom in order to see if student’s scores on spatial reasoning could be improved. It was then compared to those students who received computer training which involved no fine art components. This concluded that learning through the arts did improve the scores on other core curriculum subjects such as math and science where spatial reasoning is most used (Swan-Hudkins, 2003).

The Importance of Fine Arts in the Classroom

This study shows how one little change in the way students are taught through the arts can have a powerful impact on their learning achievements and understandings. Another study showed at-risk students who, for one year, participated in an art- based curriculum raised their standardized language arts test by an average of eight percentile points, 16 percentile points if enrolled for two years. Students not engaging in this form of activity did not show a change of percentile (Swan-Hudkins, 2003). Though this may not seem like a big increase, at- risk students were able to use this style of learning to better understand their learning style thus bettering their learning patterns. The most interesting case study in this analysis involved the schools of Sampson, North Carolina, where for two years in a row their standardized test scores rose only in the schools that implemented the arts education in their school district (Swan-Hudkins, 2003). Teaching the arts needs to be incorporated in every teachers daily lesson plans because, based on these studies, students who are taught through the arts raise their test and learning levels.

Due to the high volume of attention President Bush’s, No Child Left Behind Act, has required in schools, teaching the arts is left behind. Another reason for the lack of arts in the classroom author Victoria Jacobs explains, “Given the shrinking budgets of school districts around the country, art specialists and art programs have disappeared from many elementary schools” (Jacobs, 1999, p. 4). Fine arts are being seen as non-educational or an extra-curricular activity. Therefore, when there is a lack of money in school districts, this subject is easily being cut. Teachers need to find a way to incorporate the arts into the classroom rather than rely on outside activities and Jacobs suggests teaching “through the arts… with a means of using the arts successfully and in a way that it is not just “one more thing” they must include in the curriculum” (Jacobs, 1999, p. 4).

The arts can open the minds of students in ways mere reading and writing will never be able to accomplish. Yet, the point of teaching this subject is not to teach about the arts, but to teach through the arts. Jacobs explains,
Teaching though the arts requires students to engage in the act of creative art. For example they might draw a picture, write a poem, act in a drama, or compose music to further their understanding of concepts in content areas other than the arts. Teaching through the arts helps students experience concepts rather than simply discussing or reading them. This approach is consistent with educational theories that highlight the importance of reaching multiple learning styles or intelligences. (Jacobs, 1999, p. 2)

Teaching through the arts can be done in many different ways depending on the teacher’s interests, but truly is the only way to reinforce the students learning experience. In a time where budget cuts and new learning laws are being established, teachers need to be more informed and educated on the negative impacts of the loss of the fine arts programs.
Three, veteran teachers at a public elementary school did a case study which involved teaching through the arts. They believed “our students had to experience cycles of inquiry wherein they learned about the arts and through the arts, and that they needed to see teachers of different disciplines collaborate” (Berghoff, 2003, p. 2).

The study was based on teaching a history lesson unit on Freedom and Slavery through the arts. Ms. Bixler-Borgmann had her students listen to the song “Swing Low, Sweet Chariot” in many different styles of music, such as an African-American Quartet, Reggae, and Show Tunes. She then incorporated this lesson into the importance singing played to the slaves at that time. Ms. Berghoff had her students read samples of African-American folk literature and write down sentences that made an impact on them while they were reading. She then incorporated those sentences into group poems. Ms. Parr explored two art pieces entitled, “Swing Low, Sweet Chariot” and had the students talk about artwork by asking three questions: "What is going on in this picture? What do you see that makes you say that? What else can you find?” (Berghoff, 2003). She also had the students focus on the images, concepts, and meanings which the artists wanted to depict. Ms. Parr felt this would teach the students how to uncover the hidden meanings in other core curriculum subjects (Berghoff, 2003). After the study, the students were asked what and how they had learned from this style of teaching.

Many students wrote in their journals that working in multiple sign systems in parallel ways heightened their emotional involvement. They found themselves thinking about what they were learning in class when they were at home or at work. They noted that even though they had studied slavery at other times, they had never really imagined how it felt to be a slave or thought about the slaves' perspectives and struggles. (Berghoff, 2003)

The students had learned more from this lesson because they were able to use all styles of learning and were taught from an angle which is rarely used, through the arts. “Studies indicate that a successful arts integrated program will use these components to guide student learning and assess growth and development (Swan-Hudkins, 2003). The students were able to learn based on abstract thinking and find the deeper meaning of the lessons prepared by the teachers.

“The study of the arts has the potential for providing other benefits traditionally associated with arts….arts has been linked to students’ increased critical and creative thinking skills, self-esteem, willingness to take risks, and ability to work with others” (Jacobs, 1999, p. 4). With these benefits, teachers can not afford to limit their teaching of the arts in the classroom. Teaching through the arts are the key elements of learning and the traits teachers strive to establish and reinforce in their students. By working through the arts, instead of about the arts, the students’ educational experience will be achieved in a different way than just teaching the standard style of learning. Former Governor of California, Gray Davis, noted, “Art education helps students develop creativity, self-expression, analytical skills, discipline, cross-cultural understandings, and a heightened appreciation for the arts” and that “students who develop artistic expression and creative problem solving skills are more like to succeed in school and will be better prepared for the jobs and careers of the future” (California Art Study, 2003, p. 1).

Exposing students to abstract learning will teach the students about logic and reasoning and help them grasp what might not be represented on the surface. Recent Reports from the National Art Education Association (NAEA) confirmed with Governor Davis when they reported “Students in art study score higher on both their Verbal and Math SAT tests than those who are not enrolled in arts courses (California Art Study, 2003, p. 5). Attached is a copy of the test scores of students in the arts and students with no arts coursework.

What is a better way to enhance a lesson plan than to add another dimension of learning than by incorporating different levels of teaching? A company that has the basis of focusing on different learning styles is Links for Learning, [http://www.links-for-learning.com]. This company understands the importance of incorporating arts into the classroom. Former Secretary of Education, William Bennet wrote, “The arts are essential elements of education just like reading, writing, and arithmetic…Music, dance, painting, and theater are keys to unlock profound human understanding and accomplishment” (Swann-Hudkins, 2002).

An example of the benefits of teaching the arts would be the study of a teacher who taught the water cycle lesson through movement and music. The students were introduced to the water cycle in the traditional style of teaching, reading and lecturing. Yet, in order for the students to fully understand the “experience” of being a snowflake, the students listened to Tchaikovsky’s Nutcracker Suite (The Waltz of the Snowflakes) and closed their eyes visualizing the adventure snowflakes encounter on there way to the ground. A great side effect of dance is that “exposure to dances foreign to them (the students) helps them to understand and appreciate differences in societies. Their minds become open to new ideas and a different perspective. This understanding helps to eliminate possible prejudice, enriching the student and our society” (Swan-Hudkins, 2003, p.17). While the music was playing the teacher asked them questions, such as, “How are they going to land” and “What do you see as you are falling”. The second time listening to the music the students were asked to act out the water cycle through movement and dance. Teachers should know “a class that includes dance can make students feel empowered and actively involved in their education. In creating their own dance, students develop conceptional thinking, which is not always expressed verbally” (Swan-Hudkins, 2003, p. 17).

With these activities, the students were able to become part of the water cycle instead of just using their listening skills and trying to mentally figure out this lesson. The teacher also had the students write a poem using words they felt while they, the snowflakes, were falling to the ground (Jacobs, 1999, p.2). “The motivational powers of the arts are significant as this teacher explained, “Hooking a kid is half, if not more than half, the battle of learning. If you can hook them, then you can get them to learn” (Jacobs, 1999, p. 6). Teachers need to gain access to all styles of learning which can only spark their motivational powers.
Harvard Project Researchers Winner and Hetland remarks, “The best hope for the arts in our school is to justify them by what they can do that other subjects can’t do as well” (Swan-Hudkins, 2003, p. 18). Teachers need to gain a better education of teaching their students through the arts. Without the arts, teachers are limiting their students’ ability to use their entire thinking process, providing less opportunity for complete comprehension. Teaching through the arts is the most powerful tool that teachers can give in their classrooms because it enables the students to achieve their highest level of learning.

With the lack of attention art is getting outside of the classroom, teachers cannot afford not to incorporate dance, theater, visual arts, or music in their lesson plans. Fine arts is the core curriculums constant and most important companion. No child should be left behind, and teaching through the arts will reinforce this idea.

Resources

Berghoff, B., Bixler-Borgmann, C., and Parr, C. (2003). Cycles of Inquiry with the Arts. Urbana, 17, 1-17.

Burns, M. (2003). Connecting Arts Education Policy and Research to Classroom Teaching. Presented at The Annual Meeting of the American Educational Research Association. Chicago, IL.

California Art Study. (2003). Retrieved on April 18 from [http://216.239.57.104/search?q=cache:IM_j8A3_whsJ:www.smc.edu/madison/about/draft_eir/appendix_f_purpose.pdf+benefits+California+art+study&hl=en&ie=UTF-8]

Encarta Online Dictionary. (2004). Retrieved on April 17 from http://encarta.msn.com/dictionary_/fine%20arts.html

Jacobs, V. and Goldberg, M. (1999). Teaching Core Curriculum Content through the Arts. Annual Meeting of the American Educational Research Association. Ontario, Canada.

Swan-Hudkins, B. (2002). The Effect of an Elementary Fine Arts Program on Students’. M.A.Thesis. Salem International University. Salem, West Virginia.

The Importance of Fine Arts in the Classroom

Debbie Cluff is the owner and tutoring of Links for Learning, [http://www.links-for-learning.com] She has recieved her Masters in Education and is currently teaching 1st grade in Orem, Utah. She has two children and is the oldest of 10 kids.

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Saturday, August 11, 2012

Appreciation of Poetry

A lot of students are expected to write a literary essay based on appreciation of poetry. To make the task enjoyable we need to define poetry. What is poetry? Edmund Clarence Stedman said the following: "Poetry is rhythmical, imaginative language expressing the invention, taste, thought, passion, and insight of the human soul."

Poetry is the creativity of a person's imagination. Like any other literary work, it needs to be understood to be appreciated. The writer writes for a reason. His purpose may be to evoke emotion, inform, define, represent something of the world or life, entertain ... Whatever the case, a poem is unique to its writer. And each poem can be analyzed to be appreciated. Here are some general ideas to help you understand the poem you are reading:

Cross Cultural

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Subject: Try to outline the subject matter of the poem. You need to look at what is being described. It could be a place, an event, a person, a situation or an experience. What does the poet want you to focus on, in the poem or in each stanza? Theme: Once you have identified the subject of the poem, try and figure out what the poet wants to tell you. Look at the following: the poet's message; his purpose; ideas that he is conveying; the title; and the type of poem (i.e. sonnet, ballad, lyrical, reflective, monologue, elegy, narrative, descriptive, a combination of different types). Always remember that feeling and tone work hand-in-hand with the subject and theme. Structure: The form of the poem is very important. By now, you should know what kind of poem you are dealing with: e.g. ballad, epic, ode, sonnet, dramatic monologue, elegy, etc. Discuss your knowledge of the poem's structure in the essay Rhythm: Look at the flow of the poem through the line patterns. Are they regular or irregular? If they are regular, does the metre stay the same throughout the poem? (Metre: pattern of rhythmic beats per line; stressed and unstressed words that make up the rhythm of the poem, indicating pace, e.g. slow or fast.) If there are changes to the metre, analyse where the changes are. Try to find the reason for the change. What effect does this change have on the poem? Rhyme: Does the poem have a set scheme? Has the poet written in free verse, blank verse; does he use pair rhyme, cross rhyme, or broken rhyme? Does he use half rhyme, near rhyme, middle rhyme or end rhyme? Does the poet emphasise words or the message by means of the rhyme scheme? What is the purpose and effect of the rhyme scheme? Pausing and punctuation have an effect on the structure, rhythm and rhyme of a poem. Imagery: There are various ways to paint a picture in the reader's mind through the use of words. Look at the figurative and sound devices used in the poem. Are the images visual, auditory, kinesthetic, tactile, olfactory or gustatory? Diction: The words that are used and the way they are placed can enhance the power of the poet's creativity. Remember inversion, hyperbole, euphemism, irony, sarcasm, rhetorical questions and other poetic techniques that can bring meaning to the poem. When you are writing your essay, you only need to mention imagery, figurative and sound devices, as well as diction; you need not explain why the poet has used the technique or whether it is effective or not. General Impression: Give your opinion of the poem in general and what effect it has had on you. Did you like it or not? Remember to use quotation marks when you are quoting from the poem.

Appreciation of Poetry

As you read and appreciate more poetry, you will discover that the study of poetry is educationally fulfilling. Once you start to understand poems, you will be enriched in so many ways. Poetry enhances character. Keep on trying. Success lies first and foremost in the love for literature, and then it can be found in the understanding and interpretation of texts.

Appreciation of Poetry

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